Shipping policy

Orders are processed and shipped as soon as possible after payment has
been successfully completed. Order processing takes 1-3 business days.
Once your order has shipped, you will receive a confirmation email with
a tracking number.

Please note that we cannot guarantee exact delivery times for
international shipments. Delivery speed may vary depending on customs
clearance procedures in each country, which can affect how quickly your
order is inspected and released.

We currently ship to the United States and Europe (Germany, the
Netherlands, and France). Shipping times may vary depending on your
country of residence and the warehouse location from which your order
is shipped.

Estimated Delivery Time

United States: 10-20 business days (excluding holidays and weekends)
Europe (Germany, Netherlands, France): 10-20 business days
(excluding holidays and weekends)

Please note that delivery times may occasionally be affected by factors
beyond our control such as customs inspections, weather conditions,
flight delays, or other logistical issues. We appreciate your patience
and understanding.

Shipping FAQ

Is shipping included in the prices?

Yes, we offer free shipping on all orders.

How do I track my order?

A tracking number is provided with every order. Please allow 2-5 days
for tracking information to update after dispatch.

How do I change my delivery address?

Please contact us immediately if you need to change your delivery
address. Once an order has been shipped, we are unable to modify the
shipping address.

Customer Service: novcasa.store@outlook.com

How do I cancel an order?

If you wish to cancel your order, please contact our customer service
team as soon as possible. Orders cannot be cancelled once they have
been shipped.

Customer Service: novcasa.store@outlook.com